Welcome to the First of its kind E-commerce website exclusive to Industrial Burners and It's Spare Parts

Shipping & Returns

Shipping Schedule

All INSTOCK orders placed before 2pm are shipped on the same day, orders after 2pm will be shipped on the next working day.

Backorders are mostly shipped within 2 to 3 working days.

Backorders

Backorder is an Order which is temporarily out of stock with us but we procure them on demand.

Backorders are mostly shipped within 2 to 3 working days depending on our ordering schedule.

Backorder delivery schedule will be intimated via Email by our support team as soon the order is processed.

Cancellations
Once Orders are placed and payment is completed, there is NO option to cancel the orders by you.

(Since our backend team will be working hard to supply the material on time to you, by managing the procurement/Supply chain, we regret to inform you that we have disabled this functionality for now and we hope to add the cancellation feature in near future. We are Sorry for the inconvenience caused.)

Our Cancelation Criteria

  • Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
  • In case of wrong product price or specification mentioned on burnerbox.in.
  • Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
  • If area falls under “Non Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
  • Suspected fraudulent information.

Returns

Since we have QA/QC checking for each product and we sell only “AS IS” or “AS AVAILABLE” Products, We have NO policy of Return/Replacement, except ONLY IN GENUINE Cases, Notably reported within 48 hours of delivery of product.

In case, if you received a Transportation damaged product, it must be reported to us within 24 hours of delivery.

***We have collaborated with third party insurance company “New India Assurance” for the transportation damage. Hence transportation damage claim will be under the third party insurance company’s discretion***

Guidelines for Returns & Replacement (Only in GENUINE Cases):

  • 1. Wrong item delivered.
  • 2. Wrong Quantity.

Return/Refund Eligibility

  • In case of returning the product, customer needs to inform us within 48 Hours of receiving the order. In case, if you received a transportation damaged product, it must be reported to us within 24 hours of delivery.
  • If the product is delivered transport damaged, in that case customer needs to inform us through Email (info@burnerbox.in) or Call us at +91 9448948148 (Helpline Number) within 24 hours from the time of delivery.
  • Products should be unused.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
  • Invoice should be available.

Returning a Product
Customer needs to send the product to us through the “same courier/Transport” used by us previously to supply the item.

Steps to follow to Return a Product

  • Customer needs to inform us through call/email within 48 hours of receiving the order.(24 Hours incase of transportation damage
  • Our Representative will approve the return, if claim is under the approved guidelines.
  • Product should be unused.
  • Invoice should be available.
  • Customer needs to pack the product with Brand packing & paste the invoice on it.
  • Customer needs to send the product on his own, only through the “same courier/Transport” which we used previously to supply the item at the below mentioned address, “only after the request for Return is raised & approved”.
  • After receiving the product, quality check will be done over the product by our team which takes 2 days’ time. If transportation damage, our third party insurance company will approve the claim & Refund the amount.
  • If product is found eligible for return as per the approved guidelines by our team, we will try to arrange a replacement however, it depends on the availability of the product in stock OR we will refund the amount.

Our Address for Return

Burners Corporation, No.372, Flat No. PH2, Druva Daisy Apartment, 1st Cross, Royal County Layout, JP Nagar 8th Phase, Bengaluru – 560083.
Email: info@burnerbox.in,
Help Line: +91 9448948148

  • In case, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.

Other Terms and Conditions

  • Products marked as “non-returnable” on the product detail page cannot be returned such as Electronic parts, Consumable parts and most importantly Proprietary parts procured through Back orders.
  • Product Purchase under clearance sale will not be covered under Return policy.
  • Products sold as combo can’t be returned individually.

Refunds

  • Once the order is cancelled or refund is approved by us, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
  • Credit/Debit Card/Net Banking/Wallets – 2-4 business days
  • If transaction is done by through NEFT and Cheque then customer need to share below mentioned details at our Email Id info@burnerbox.in from registered e-mail id.
    • 1. Account number
    • 2. Account Holder name
    • 3. IFSC Code
  • After receiving the required information for refund, refund will be processed in 2 business days and same will reflect in your account in another 2-4 business days.
  • For EMI payment, refund will be credited in 6-8 business days after cancellation.

 

+91 9448948148

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